QEI has obligations to protect your personal information under the Privacy Act 1988 (Cth), the Australian Privacy Principles and general law. The personal information you provide us remains confidential and is only used for the purposes outlined below.
Please see here for QEIF’s Whistleblowing and Protection Policy
QEI respects and is committed to protecting your right to privacy. We recognise the confidence you place in us through your dealings with us.
We are a community based organisation that relies solely on the generosity of donors, businesses and the community. Our core business is research devoted to eye related health and diseases and fundraising to support that research.
In general terms, under the Privacy Act, personal information means information or an opinion about an identified person or a person who is reasonably identifiable. Examples of personal information include your name, address and contact details.
Sensitive information is a subset of personal information and includes information or an opinion on things like your race or ethnic origin, philosophical beliefs, opinions, religious beliefs or affiliations, health information, genetic information or biometric information
We do not use sensitive information to send you Direct Marketing Communications without your consent.
We collect personal information necessary for what we do including fundraising activities.
The types of personal information we commonly collect include:
Sometimes, we might also collect sensitive information about you. This may occur because:
Where possible, your personal information is collected directly from you. This can be from donation forms, newsletter subscription forms, event registration or business cards given to staff, through the website or by direct request.
We may also receive your personal information from third parties. If we collect details about you from someone else, we will whenever reasonably possible (unless we are exempt) make you aware that we have done this and why. We will also endeavour to ensure your consent was provided.
How our website collects information.
If you use our website, we may collect your personal information using “cookies” other forms of analytics on our website. This enables us to track the effectiveness of our website. A cookie identifies your computer, but not you personally. You can usually disable cookies on your web browser, or chose whether to accept it or not.
Opting out of direct marketing communications.
Where we use your personal information to send you marketing communications by post, email or phone, we will provide you with an opportunity to opt out of receiving such communications.
If you do not wish to receive direct marketing communications from us, please contact us. Our full contact details are provided in the ‘Contact Us’ section below.
Can I decline to provide personal information?
You can decline or choose what information to provide to us (including being anonymous or using a pseudonym). However without your personal information, we may not be able to meet your expectations. For example, you may not be able to obtain a tax deduction for your donation if you do not provide us with your personal information.
We only use and disclose your personal information for the purpose for which it was collected, or as consented to below:
We only use sensitive information to provide medical services to you, or in limited circumstances, to provide targeted marketing information to you.
We generally do not disclose personal information to overseas recipients.
The security of your personal information is important to us and we take reasonable steps to ensure that your information is stored securely including:
QEI takes all reasonable steps to ensure that the personal information we hold is accurate, complete and up-to-date, relevant and not misleading.
We encourage you to contact us if there are:
In limited circumstances, we may refuse your request for access or correction. It this occurs, we will provide you with written reasons for this decision.
We will respond to any request for access or correction (whether that be acceptance or refusal with reasons) within a reasonable time frame after the request is made.
We value our supporters and will do our best to address and resolve any privacy issues you have. If you have a complaint about a breach of the Privacy Act relating to your personal information please contact us.
QEI strives to satisfy any questions that you have or resolve minor complaints within five days. For more serious or complex complaints, where it is anticipated the investigation and resolution may take longer, the complainant will be advised of the process and the expected timeframe for resolution.
If you are unhappy with a response that you have received from QEI, you may direct your complaint directly to the Office of the Australian Information Commissioner.
You can contact us in the following ways:
We may make changes to this policy from time to time without notice. Any changes will be reflected on this page. This policy was last updated in December 2019.
Here at QEI & SBDH, the health and safety of our patients and staff is of the highest priority. That's why we are taking measures to prevent the spread of COVID-19 (Coronavirus).
We kindly ask all patients and visitors of the clinic to not enter the building if they are feeling unwell (fever, cough, sore throat or flu symptoms), have been overseas in the last two weeks or have been in contact with a known case of COVID-19.
Please contact us on 07 3239 5000 to reschedule your appointment if this applies to you. Our clinic staff are taking extra precautions through the use of face masks and extra santising measures. We would like to thank all patients and visitors for their cooperation and understanding at this time.