Privacy Policy

The Queensland Eye Institute (QEI) respects your right to privacy and we recognise the trust you place in us through your dealings with us. We are committed to protecting your privacy.

QEI has obligations to protect your personal information under the Privacy Act 1988 (Cth), the Australian Privacy Principles and general law. The personal information you provide us remains confidential and is only used for the purposes outlined below.

What is personal information?

Personal information means information or an opinion about an identified person or a person who is reasonably identifiable. Examples of personal information include your name, address and contact details.

Sensitive information is a subset of personal information and includes information or an opinion on things like your race or ethnic origin, philosophical beliefs, opinions, or religious beliefs or affiliations.

What personal information we collect and why?

We collect personal information about individuals including supporters, volunteers, contractors and employees for the purposes of carrying out our business, including fundraising activities. The types of personal information we commonly collect include:

  • your name, gender and date of birth (to help us identify you)
  • your contact details such as address, phone number and email address
  • Area of interest and donor number
  • a history of your donations, correspondence and other interactions with us
  • your employer details, if you participate in workplace giving, and
  • credit card or bank account details.

Sometimes we might collect sensitive information because we want to know what makes you passionate about eye disease and medical research issues so we can better communicate with you.

This information is used so we can notify you of developments within QEI or events that may be of specific interest to you.

We endeavour to ensure that your information is only collected with your consent. You can decline or choose what information to provide to us (including being anonymous or using a pseudonym). However without your personal information, we may not be able to meet your expectations. For example, you may not be able to obtain a tax deduction for your donation if you do not provide us with your personal information.

How we collect and hold personal information?

Where possible, your personal information is collected directly from you. This can be from donation forms, newsletter subscription forms, event registration or business cards given to staff, through the website or by direct request.

We may also receive your personal information from third parties that have provided us with lists to identify prospective donors. Where personal information about you is received by us from a third party, we will endeavour to ensure your consent was provided or it is reasonable to expect that you know this information was given to us and understand why it was provided.

If you provide personal information to us about someone else, you must ensure you are entitled to disclose that information to us without the need for us to take any additional steps in respect to how we use and disclose that information. You must also ensure the individual concerned is aware of the details of our Privacy Policy and has given their consent.

How we use and disclose personal information?

We will use your personal information in connection with our business activities and will always treat your personal information as confidential. This may be to process donations, to send receipts, newsletters or updates about our programs, to conduct marketing and fundraising activities or to invite you to QEI functions. We believe it is important for you to understand how your support is making a difference to the people affected by eye disease. We may also send you requests for donations.

From time to time we may disclose your personal information (where relevant) to:

  • volunteers, agents, contractors and third party providers who we retain in connection with supporter activities including mailing houses and printing companies
  • contractors who we retain to provide services in connection with QEI’s database or practices
  • organisers or hosts of QEI functions that you choose to attend, or
  • other entities as required by law.

In each instance your personal information will be provided to the third party for a limited and defined purpose. We also take reasonable steps to ensure that these organisations are bound by confidentiality obligations when handling your personal information.

Disclosure of personal information to overseas recipients.

We only disclose personal information to overseas recipients if it is necessary in order to support our mission. We may disclose your personal information to other organisations located outside of Australia to produce printed material and electronic communications in order to reduce overhead costs. Whilst it is not practicable to list every country in which these recipients are located, it is likely that the countries to which your information may be disclosed include China, Canada, UK and the USA.

QEI will where practical in the circumstances, take reasonable steps to ensure that overseas recipients use and disclose personal information in a manner consistent with this Policy and the Australian Privacy Principals. While reasonable steps are taken to protect your personal information, we cannot guarantee overseas recipients will comply with the Australian Privacy Principles. In these instances, we will notify you and seek your express consent prior to disclosing your information to an overseas recipient. We will also advise you at the time your consent is sought that we cannot guarantee that the overseas recipients will comply with the Australian Privacy Principles.

How we secure and store your personal information.

The security of your personal information is important to us and we make all reasonable efforts to ensure that your information is stored securely – both in electronic and hard copy forms.

Most of your personal information is securely and safely stored in our electronic supporter database. Hard copies of your information, such as donation forms, are kept securely.

Staff and volunteers are required to sign a confidentiality agreement and comply with our Privacy Policy.

Where we use external contractors, such as a mailing house, to send you our mail, we require the contractor to agree that any personal information disclosed to it remains confidential.

We commit to destroy our records of your personal information if we no longer need to keep these. An exception to this may be the retention of the information for data analysis or financial record-keeping requirements. However if this occurs, the personal information will be de-identified and retained in a form which does not allow you to be identified from that information.

How our website collects information.

Online payment processing.

QEI regards the security of your personal information as a priority and takes a number of precautions to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. Specific security precautions are in place for processing online payments which include the use of encrypted links, dedicated private connections and Secure Sockets Layer (SSL) encryption.

Google Analytics.

We use Google Analytics to track visits to our website. We use this information to track the effectiveness of our website. Types of data collected include visits, length of visit, the route taken through the pages, viewed pages and the technical capabilities of our visitors. These statistics will not identify you as an individual. For more information read Google’s Privacy Policy. We use this information to help us understand how our website is used so we can continually improve our service to you. This information is not linked to any personally identifiable details and you can usually disable cookies in your internet browser settings.

Links to other websites.

Our website may contain links to other web sites on the Internet. Please be aware that we are not responsible or liable for the privacy practices of such other web sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. You access destination links at your own risk.


We make limited use of cookies on our website.  We only use cookies to improve the functionality of our website, not to store any of your personal information.  A cookie is a small message given to your web browser by our web server.  The browser stores the message in a text file, and the message is then sent back to the server each time the browser requests a page from the server. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.


Use of the material on this site is not permitted without the express written consent from Queensland Eye Institute (QEI). Use of material on this website for any purpose must have prior authorisation by the Queensland Eye Institute. In some cases the copyright for text or images on this site may be held by someone other than QEI. All rights are reserved on such material and permission to use them must be requested from the copyright owner. The source of any such material will be indicated on the relevant sections of the site, along with a more restrictive copyright notice. Please contact for any further information that you may require about using content from this website.

Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from QEI. Nothing contained herein shall be construed as conferring any licence by QEI to use any item displayed.

Opting out of direct marketing communications.

Where we use your personal information to send you marketing communications by post, email or phone, we will provide you with an opportunity to opt out of receiving such communications. By electing not to opt-out, we will assume we have your consent to receive similar information and communications in the future. We will always ensure that our opt-out notices are clear, conspicuous and easy to take up.

If you do not wish to receive direct marketing communications from us, please contact us. Our full contact details are provided in the ‘How to Contact Us’ section below.

How you can access, update or correct your personal information?

QEI takes all reasonable steps to ensure that the personal information we hold is accurate, complete and up-to-date. We encourage you to contact us if there are errors or inaccuracy in the personal information we hold about you and keep us informed of changes to information such as your name or address. Our contact details are set out below.

If you would like access to the personal information we have collected or hold about you, or want us to correct or update that information, please contact us as detailed below.

To protect your privacy and personal information, you are required to confirm your identity when you contact us by confirming some of the details we have on record for you, such as your current address, phone numbers, email address or date of birth.

How to make a complaint and how we will deal with it?

We value our supporters and will do our best to address and resolve any privacy issues you have. If you want to complain about a breach of the Australian Privacy Principles or if you have any questions, comments or concerns about our privacy policy or practices, please contact us as detailed below.

QEI strives to satisfy any questions that you have or resolve minor complaints within five days. For more serious or complex complaints, where it is anticipated the investigation and resolution will take longer, the complainant will be advised of the process and the expected timeframe for resolution.

How to contact us?

  • In person to: 140 Melbourne Street, South Brisbane QLD 4101 Australia
  • By mail to: Queensland Eye Institute Foundation, PO Box 5886, West End QLD 4101 Australia
  • By phone on: +61 7 3239 5050 
  • By fax on: +61 7 3844 1914
  • By email at:
  • Attn: Kelly Langdon, Chief Operating Officer

If you are unhappy with a response that you have received from QEI, you may direct your complaint directly to the Australian Information Commissioner.

Changes to this privacy policy.

We may make changes to this policy from time to time without notice. Any changes will be reflected on this page. This policy was last updated in May 2015.